Product warranties is a tough business. Consumers expect a full refund while companies don't want to pay a dime. It's a insurance policy and companies that sell these warranties should be held accountable.

http://www.stainsafe.com/ssafe/default.asp

Stainsafe Aka Permafab
Address:
2000 Avenue P Ste 14
West Palm Beach Florida 33404
U.S.A.
Phone Number:
561-622-4260
Fax:


My furniture was damaged and stainsafe tried to offer my a 350.00 settlement. It cost 2600.00. After contacting Doug Wright 561-622-4260, he raised it to 950.00.

They sent me a release form to have notarized and I sent it back one two months ago. They said they just received it 3/14/2005 and that I need to wait another 6-8 weeks for a check.

Do not buy any warranties from Stainsafe or Permafab. I am lucky that they agreed to give me 950.00 which isn't even half the cost of the furniture. But many people never get a dime! Additionally, they only agreed to send me a check, I have not actually received it. If I do, I will update this complaint.

The customer service number 800-521-0555 is useless. Call their corporate headquarters and ask for Ursula or Doug Wright.

A
pittsburgh, Pennsylvania
U.S.A.

WhoIs Lookup performed by Karen's WhoIs
http://www.karenware.com/

Domain Name: STAINSAFE.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Name Server: AUTH02.NS.UU.NET
Name Server: AUTH51.NS.UU.NET
Status: REGISTRAR-LOCK
Updated Date: 22-oct-2004
Creation Date: 04-feb-1997
Expiration Date: 05-feb-2010

Registrant:
Stainsafe
354 Hiatt
Palm Beach Gardens, FL 33418
US

Domain Name: STAINSAFE.COM

Administrative Contact, Technical Contact:
Stainsafe Companies misdirector@STAINSAFE.COM
354 Hiatt Drive
Palm Beach Gardens, FL 33418
US
561-630-9054

Record expires on 05-Feb-2010.
Record created on 04-Feb-1997.
Database last updated on 13-Aug-2005 15:20:01 EDT.

Domain servers in listed order:

AUTH02.NS.UU.NET 198.6.1.82
AUTH51.NS.UU.NET 198.6.1.162

I purchased 5year warranty for table and chairs. Filed claim, withing 5 days of occurance as indicated in the terms of the contract. Claim denied because of the indication of the scratch or peelings as "significant". Was asked how big/long the area was 1 inch, 2 inches, etc. Only reported a significant scratch on both ends of the table. Told the claim was denied due to noncompliance of the reporting time frame with in 5 days and that a "significant" scratch would more than likely occur over a longer period of time. Told that a tech would not come out to look at the table and that I hade no further recourse all within a 3minute phone conversation after holding to speak with someone for almost an hour. Go figure. Do this constitue grounds for a class action law suit? It sounds like just from this site there are more than enough claims out there.

Stainsafe. has just been sent an e-mail message letting them know that you have seen this page.

Thanks very much for your support.
Carol Harris

http://www.thesqueakywheel.com/compl...plaint6913.cfm

Worthless STAINSAFE Warranty
I to have been "screwed" by a worthless Stainsafe warranty. If they can not find a clause to void your warranty claim, they will just drag you along without repairing, replacing or paying for the claim as promised in the warranty. I have had one repair claim outstanding with Stainsafe Inc. for over 3 years now. Every time you speak with the so-called Customer Service Department they will tell you that someone will contact you within 10-14 days. I have been hearing this for 3 years and still NO ONE from Stainsafe has EVER contacted me. It will take you on the average 1 hour to reach a human being only to to get the standard reply mentioned above. I would highly NOT RECOMMEND this warranty or ANY warranty associated with this company, they are ripping you off just like they ripped me off.

Stephen Olson

Thanks very much for your support.
Stephen Olson

http://www.thesqueakywheel.com/compl...plaint6529.cfm

Stainsafe: Never tell the truth, even if covered by warranty

I purchased a cloth sectional and 2 ottomans from Boston Interiors in May of 2004. Although I've sucessfully made 3 Stainsafe claims so far the process was tedious, taking 20 minutes on the phone each time, giving all the same information twice and being asked to fax all my information twice (although I talked them into finding my info by the third claim - so readers should try it too!)

This April, 2005 I had a light stain on a cloth ottoman from a wet cloth left there, as reported to me by my housemate. The cloth was clean, but had left a stain. I had just filed my 3rd claim the week before and called to see if they could tack the new stain onto the old claim to save the cleaners a trip. What ensued was disaster.

I explained that I didn't know why the water in the cloth left a mark, but clearly there was something else in the cloth, but I stated I didn't know what it was because the cloth had been clean. I was trying to get across that the wet cloth stained my furniture. Apparently wet cloths are not covered. An unusual case, I will grant you. Unfortunately I stated that it must have just been "dirt, like from a dust cloth," even though I didn't know for sure. NEVER say "dirt" to these people or they will automatically deny all future claims. So with my new claim denied, I graciously (although disappointedly) ended the phone call. A few minutes later my housemate woke up and informed me it was water and white grape juice in the cloth. (It would have been helpful to know this earlier, but timing isn't always ideal in life.)

I called back within 5 minutes to explain. The rep immediately accused me of lying. Not a modicum of tact about it. Pure in-your-face offense and outright anger. At me. The customer. I had to ask to speak with a supervisor multiple times, until finally the rep "hung up" on me in the form of putting me on hold, without warning. After about 10 minutes of muzak, I spoke with a manager. She promptly left me on hold for another 10 minutes while she reviewed full tapes of my conversations with both reps. I was thrilled! A reasonable person would have exonerated me immediately as I stated multiple times in both calls that I didn't know what was in the cloth besides water in the first place - and was coerced by the rep to pick something, and under the pressure just said it was dirt. But no - that wasn't enough. If I ever said it was dirt, it was dirt. And dirts not covered. Now, not only would they deny this claim, they would deny all future claims on the ottoman until I provided proof that my ottoman was professionaly cleaned. Obviously I am furious. Apparently the truth holds no water with Stainsafe.

Thanks very much for your support.
Laura R

http://www.thesqueakywheel.com/compl...plaint6510.cfm

Let me show you what you're up against. That way, you won't waste any more time or money on this.

The names they gave you are all fake. Skip traces are worthless.

The person who picks up the money is called a “runner”. They pick a person who has absolutely no connection to the con. That way, if anyone grabs the fool up, he can't lead them back to the main players. The pickup guy has almost nothing. No names. No descriptions. Maybe he gets a cell number to call once he has the money.

The phone numbers are all prepaid cells. No names or accounts needed. You can buy them at Wal-mart.

The emails are spoofed. Faked. Untraceable. Or public wifi.

There are hundreds of western union locations available for the fraud to pick up the money. How can you stake out each and every one of them?

The ID used at western union is fake too. All it has to do is fool a clerk.

Good luck tracing the web site. That's another dead end.

But there is a way. You make the frauds come to you.

Once you understand the principals of deception you can con just about anybody. Even con men have needs and desires. What are they? Money? Drugs? Vanity? Self esteem? *****? The list goes on and on.

If I wanted to catch somebody like this, I'd sit down and come up with a long con. An intricate con. The kind that you never see anymore, because nobody is willing or able to sit down and think them up.

There is a way to draw these people out in the open.

It's just like a snapping turtle, really. Once it pulls into the shell, it's immune from attack. But, once you give it something to grab onto, it'll bite down and hold on. Then, you simply chop its head off.

Frauds work the exact same way. Give them a reason to come out.

It's not easy. An obvious bribe like money will never work. They're much too suspicious for that. Instead, you want to provide details of your life. Show that you have something they want or need. And, make it look like you're a dumb ass who can be conned out of it.

You need to assess the situation and find their vulnerabilities first. There's a movie called House of Games (1987). Joe Mantegna. It will give you a better idea of what I'm talking about here.

The frauds used a little bit of that in this advance fee con. Let's face it, almost everyone who applies for one of these loans has no intention of actually repaying the money. There might actually be one complete jackass who would consider sending in the payments. But the rest are planning to stiff the “loan” company. That's why this con works so well. People think that they'll send in $2100 and get $15,000 in return. They are so busy thinking about how they plan to cheat the lenders that they never see that the lenders are con artists themselves.

Remember this. In the best scams, the victim actually cons himself out of the money. All you do is set the stage for him to act it out on. Human nature will take over and do the rest for you.

Actually frauds are some of the easiest people to con. They feel so superior to others. They let their guard down. Or rather, they never bother to put their guard up the first place. ****ers waiting to be picked.

That's how you get these people. You lure them out into the open. Then, you do the same as with the turtle.

Paul - Anaheim, California
U.S.A.
Rebuttal Consumer Suggestion
Submitted: 10/15/2005 9:15:16 PM Modified: 10/15/2005 9:15:16 PM

http://ripoffreport.com/reports/ripoff160900.htm