Take a LOOK at the AD at www.careerbuilder.com. This is beyond comprehension. Have CareerBuilder don't a due diligence on these folks?

http://www.momswin.com/

http://www.careerbuilder.com/JobSee...PZBSWKXB&sname=

Registrant:
Ariana Reed-Hager
23351 151st St
Leavenworth, KS 66048-6208 US

Domain Name: MOMSWIN.COM

Administrative Contact, Technical Contact, Zone Contact:
Ariana Reed-Hager
23351 151st St
Leavenworth, KS 66048-6208 US
913-724-3429
913-441-8124 [fax]
areed915@aol.com

Domain created on 01-Jan-2002
Domain expires on 01-Jan-2006
Last updated on 09-Jan-2003

Domain servers in listed order:

DNS1.TELEPRESENCE.NET
DNS2.TELEPRESENCE.NET


WhoIs Lookup performed by Karen's WhoIs
http://www.karenware.com/

Domain Name: TELEPRESENCE.NET
Registrar: REGISTER.COM, INC.
Whois Server: whois.register.com
Referral URL: http://www.register.com
Name Server: NS.ZIO.COM
Name Server: NS2.ZIO.COM
Name Server: DNS1.TELEPRESENCE.NET
Status: ACTIVE
Updated Date: 01-feb-2005
Creation Date: 04-feb-1998
Expiration Date: 03-feb-2007

Organization:
TelePresence, Inc.
Stephen Davis
2602 LaGrande St
Huntsville, AL 35801
US
Phone: 256-534-7327
Email: hostmaster@telepresence.net

Registrar Name....: Register.com
Registrar Whois...: whois.register.com
Registrar Homepage: http://www.register.com

Domain Name: TELEPRESENCE.NET

Created on..............: Wed, Feb 04, 1998
Expires on..............: Sat, Feb 03, 2007
Record last updated on..: Tue, Feb 01, 2005

Administrative Contact:
TelePresence, Inc.
Stephen Davis
2602 LaGrande St
Huntsville, AL 35801 US
Phone: 256-534-7327
Email: hostmaster@telepresence.net

Technical Contact:
TelePresence, Inc.
Stephen Davis
2602 LaGrande St
Huntsville, AL 35801 US
Phone: 256-534-7327
Email: hostmaster@telepresence.net

Zone Contact:
TelePresence, Inc.
Stephen Davis
2602 LaGrande St
Huntsville, AL 35801
US
Phone: 256-534-7327
Email: hostmaster@telepresence.net

Domain servers in listed order:

NS.ZIO.COM 63.108.129.93
NS2.ZIO.COM 65.162.107.93
DNS1.TELEPRESENCE.NET 63.108.129.91

Register your domain name at http://www.register.com

MomsWin & ChoiceHorizon is own by Melaleuca. Melaleuca have had its share of legal problems

Melaleuca Distributors Sue their Upline and the Company
March, 2000

Fourteen Melaleuca distributors have sued their upline and the company on charges that have become all too familiar to followers of MLM lawsuits. The crux of this case rests on claims that the company and its representatives knowingly, fraudulently and persistently misrepresented their distributor retention rate.

Distributor retention is vital to the success of any MLM endeavor, because you have to be able to sponsor new people faster than the old ones quit. In the landmark FTC decision of 1979, Amway testified to a 50% retention rate, which was excellent for the direct sales industry. This means that, in any given year, 50% of the distributor force quits. Anyone wanting to succeed at sponsoring would have to sponsor two for every one they want to keep.

Melaleuca, on the other hand, represented its retention rate to be a whopping 94.5 percent, according to the plaintiffs' petition:

"For Melaleuca to have a retention rate of 94.5 percent tells the prospective distributor that the products must be very good for so many people to continue to use them, and that the ability to build and maintain a business with such a retention rate is guaranteed. This was, indeed, the message and representation by Defendants."

The petition further explains:

"Plaintiffs were able to build large and successful groups. However, after a time, Plaintiffs each saw their numbers diminishing. Distributor after distributor was being dropped from the active lists. Rather than a positive, upward trend which would be expected as a consequence of the greatest retention rate in the history of multi-level marketing, Plaintiffs saw their numbers either decline or become stagnant, despite new distributors being added all of the time. When asked, Defendants would blame the numbers problem on their own lack of effort and initiative, saying that harder work would bring Plaintiffs back into the same realm as the rest of the company. . ."

This led to the plaintiffs experiencing

"a gradual diminishment of their monthly income. Each of these Plaintiffs could not continue to participate in the business which required so much attention and so little in return. As a consequence, these Plaintiffs have disrupted careers and dashed hopes, dreams and expectations."

James Holton, along with his wife Kim, had been neglecting other businesses in order to focus on the Melaleuca distributorship. They had sponsored a great many family and friends, relying on the company's information. Then the shoe dropped. According to Holton, his upline, the Hagans, admitted at a large sponsoring meeting that

At this meeting, the Hagens confessed, for the first time, that the 94.5 percent retention rate was not at all what had been represented. It was not 94.5 percent over time, it was not 94.5 percent per year, the Hagens said. Instead, it was more along the lines of 94.5 percent per month."

So (according to the complaint), instead of an average attrition rate of only 5.5% per year, as they had been led to believe, the Holtons discovered that the annual dropout rate was really 66% per year -- an enormous difference. Kim Holton, who had sponsored people she cared about, was thrown into a serious depression and eventually committed suicide, leaving her husband and son.

The petition outlines other distributor plaintiffs complaints of fraud and deceptiveness on Melaleuca's part. Distributors' businesses were terminated arbitrarily, and without just cause. Compensation plans were changed. Promises were never delivered. The plaintiffs, who all had invested significant time and effort and had achieved some measure of success, were left with nothing to show for their effort, while the company had profited considerably.

Sadly, this case has been tried, and a jury found in favor of the defendants.

The case was heard in District Court, in Harris County, TX. Texas has recently seen some significant changes in the tort, or personal injury, laws. Certainly there have been abuses in recent years. But if this courtroom climate is any indication, then it would seem that no consumer will be able to successfully sue any business. That's a scary thought. And who is taking credit for this tort reform? None other than Presidential hopeful George W. Bush.

Anyway, enough of politics. Read the entire text of the pleadings here.

Melaleuca's Response

Source: http://www.mlmsurvivor.com/melaleuca.htm

MOMs Win - Four Point - Melalueca misleading Ripoff Idaho Falls Idaho *REBUTTAL employee ..Sorrry about your experience, all the teams are not like this

I wish I had found this site before I signed up with Moms Win, they are now Four Point, and yes I am still a distibuter, for all the good it does.

Here is my experience:

I do like the products and continue to use and get my back up order every month.

The free training they promised is a joke. Most of them are just "motivational" calls and you hear the same thing again and again but nothing that will help you build a downline.

Oh yes and I have had the same frustration when contacting the Melalueca office, phone tag run around, like I can afford to spend all that out of my day waiting on the phone.

The thing about posting on boards is also true I have seen and heard that suggestion.

They always refer you to the person that signed you up, they try to "push" you to work your "warm market" which is basically your friends and family, and/or to purchase "leads"

Personally I think the leads are another part of the money making scheme here. You pay for a list of phone numbers of potential customers to call. In other words you pay them for the privelage to tele-market thier businness. You could get a phone book and do that for free and probably get the same results as you do with their leads. Were is that team spirit and support, and how they were going to give me all the tools I needed to be sucessful that I heard SO much about when they were recruiting me?

I contacted my upline requesting some guidance on training, surprise surprise she told me she could not help me and referred me back to my the lady that recruited me.

So here I sit out several hundred dollars getting my back up order every month and still I do not have one person in my downline, nor am I making any money. Yes my home is toxin free.... but like the lady said you can make many of your own non toxic cleaners from supplies you already have in your house.

I am still looking for a job, almost a year later because I am not making any money and I am still s****ing it out on my "back up order" every month.

I did some research found another company that works with melaleuca I would like to give them a try, they supposedly provide you leads, as well as all the other supports I was promised when I joined MomsWins and a few more even. So why haven't I switched companies??? I just learned the catch I have to quit for 6 months, then try again basically forfiting the benefits I was suposed to recieve by purchasing the large home pack. And having to purchase my business kit again.

What a waste of money and time this has turned out to be. Even though they are expensive I really have got to say the products are good, its not the products that is the problem its the way these groups run the business.

Falcon
Newport News, Virginia
U.S.A.

http://www.ripoffreport.com/reports/ripoff121932.htm

False TV Advertisments Submitted: 7/16/2005 12:48:45 PM
Modified: 8/31/2006 1:38:23 PM

Melaleuca please read, I have done 2 years of research on this Idaho Falls Idaho *REBUTTAL employee ..I agree with this persons comments

Company Melaleuca
Address: melaleuca.com
Idaho Falls Idaho
U.S.A.
Phone Number:

Fax:


I have been reading this site for many months and never thought that I would respond, but I think I need to. I have two college degrees and own my own retail business. I had a baby one year ago and since then decided I wanted to own my own business and not be gone 40-50 hours a week. (I opened the store 6 months ago and am making no money from it yet)

I have spent 2 years researching home businesses, pyramids, mlm's, any scam you can think of and lost much money in the process. In researching, going to seminars, filling out forms, sending money, phone calls, internet searcing, Better Business Bureau's, etc... here is what I have found... and what I have found works for ME.. not necessarily you.. but for myself.

Quixtar(might have the spelling wrong) sounded so good to me at the meeting. It made sense to buy products from a company and have others shop there too and make money from that. After attending the meeting, I did a lot of research and decided because of it's affiliation with Amway it gave everyone a negative feel and I didn't want to deal with it. I have since learned that the people who make money with Quixtar make it from selling tapes, learning materials, etc. Not for me.

I have checked into herbalife twice. The products may be fine, never tried them. What was a problem for me was the way they represented themselves. I know now that when on the internet these companies don't like to say who they are because they want to get you into their informational meeting first. Fine. That's fair. What was upsetting for me was when I was in the middle of one of the phone information meetings, they still wouldn't tell me who they were. If you were proud of your company you should say so. The first time I lost 39.95 for their informational booklet and could never get a refund. That was about 3 years ago. This time, after getting angry and they finally told me they were herbalife about 3 months later, 4 e-mails and 3 messages via phone I was refunded. I still get e-mails from her all the time. I just don't respond, doesn't bother me that much, just annoying. So, for me I wasn't impressed with the individuals I came across with herbalife. So, not for me.

I have also lost money in the envelope mailing scams, taking pictures of property (can't remember what that was called), but he wouldn't give me my money back unless I sent several letters to companies trying to make this work) I didn't want to go thru it so I just let him have my 29.95, I figured he needed it more than I did.

I am still trying surveys and so far have only made money from survey savvy. All of the rest are entering you into drawings to win money. Big deal. Or, you will get money if you sign up for offers from "our trusted sponsers". What happens is the fine print says you are signing up for a monthly fee. So you don't make any money. I learned this the hard way. I do have a friend that says her husband does surveys and test drives cars etc and makes money. I have yet to get the names from him. I am still trying.

I have signed up for 29.95 to be a mystery shopper. Have yet to recieve a call. I will take blame for this though. I feel as though I didn't fill out everything I should have.

So, as you can see I have tried many things, and will keep trying. Now I will tell you my melaleuca experience if you are not bored to death yet!

2 years ago my girlfriend got me to go to a melaleuca presentation. I am so skeptical... I must have asked 30 questions, ripping on this and ripping on that. I felt bad if I didn't join.. so I joined the preferred customer for 29.95. I didn't get the value pack, 199.00 was just more than I wanted to spend. So, we bought a few cleaning products and started with that. I never ordered again. My attitude was, you can't con me, and yeah right this stuff does what you say it does. I didn't order again, said I couldn't afford it. My friend was fine with that, didn't want me doing anything I didn't want to. I cancelled immediately and never received a back up order or any problems.

About 5 months later, maybe less, I noticed that I was out of the tough and tender(I use it to clean bathroom, kitchen etc.) I realized I wanted more and got a bottle from her that she had extra at home. She never bothered me about it and I forgot about it. I had worked with another gal and another job in the meantime that spoke highly of it. I didn't engage in conversation about it, I thought, oh boy she is brainwashed too.

About 3 months ago, this same girlfriend told me that she is making about $4-500 a month from Melaleuca. I was shocked. This was just from getting friends and family introduced to it.

I decided I needed to check into it again. I didn't want to bug family and friends, so a friend of hers was going to help me online. I was still afraid that the products might be bad or it might be a bad company etc. Well, here is what I have found.

Melaleuca has been around for 20 years and they are debt free. I am not trying to offend anyone by this, but most of you aren't sure what the definition of a pyramid is. I wasn't either until I did alot of research. A pyramid is when there is no product involved and you only make money from others joining. For example, you send 500.00 to 10 people and they make money.. etc etc.. So, for all practical purposes this is not a pyramid. I can see why people think that, like I said I did too. They don't like to say they are an MLM and I had a problem with this too. Because they are set up like one. I did a lot of research on this, and honestly can't remember most of why it isn't a "true" mlm. But I will tell you what I remember. In an MLM only the top guys make money, fact is that is not true with Melaleuca. Also, you have inventory in a true MLM. You do not distribute the product or carry inventory with this. Again, I had a problem with this too. But here's what it boils down too. It is OK if it is an MLM. MLM's are not illegal. There are plenty that are ok, Mary Kay for example. Everyone, including myself has been so scared of the word MLM because some are fraudulent, but in and of itself, being an MLM is not illegal. Frank Vandersloot the founder of Melaleuca uses the term consumer direct marketing because that is what it is. I think they want to stress that becasue of all of the negativity with the MLM word.

I also found that Melaleuca is not chemical free. I originally thought they were. They do not have amonia, bleach, or formeldehyde in any of their products. I spent hours and hours making sure of this and looking at other name brand products to see if they did. Alot of them do. The two that were most shocking for me were johnsons baby shampoo and mouthwash. Anyway, I am not here to preach that. But I had to find it out for myself. So, they use chemicals, but not ones that are harmful.

I personally can't stand the smell of melaleuca oil, so I don't like one of the toothpastes, and the naturals handsoap. There are other options that smell better. But the oil has many uses and has been around for hundreds of years. There is no research because fda doesn't research herbs.

I had a hard time believing all of the health benefits that have happened for people as a result of the "pharmacy" products. What I have learned is that some things may help some, and not others. They don't claim that it will cure anything, so I am happy they don't. I have heard in person many people whom I trust tell me health benefits they have seen.

So, where am I at?? If anyone is still with me! I rejoined 3 months ago. My parents mr. and mrs. skeptical became customers and I didn't want them too. I didn't want anyone I knew blaming me later if they didn't like something. They were buying tons of vitamins etc every month from Skaklee and said why not get them from here so you can make a few dollars. How do you argue with that? So, from them buying the value pack, and I got a bonus becasue I restarted with a value pack too, my first check was $56.00. That worked for me. I haven't tried to talk to anyone else I know yet, because I didn't want to bug them. I have decided to invite a few people to a presentation at my house next month. If they don't want to join, that's cool. But if they are going to hear about it at some point, why not hear about it from me. I don't feel so bad asking them to see a presentation now, because I remember all of the candle, basket, pampered chef, mary kay etc parties I have went to for them.

I am going to give Melaleuca a try. The company is solid, can't find anything wrong with it's structure etc. The products are good, what it boils down to is switching stores. This is not for everyone, just as some people like Covergirl and some like maybeline. It's a different brand. But Covergirl doesn't give me a chance to refer others and make money. I will take it slow, because I am still cautious. But so far so good.

There are sales people within any company who will mislead, be pushy, etc. Don't blame this on the company. I can't tell you how many mary kay people or arbonne have relentlessly tried to sign me up. I don't blame this on mary kay, it's just not for me. I am finding that Melaleuca is a reputable company and I have seen people who are making a couple thousand or more a month. But, they have worked very hard for this. Nobody has told me I am going to get rich off of this, it is up to me what I put into it. So, if you want to switch stores and get some of the cancer causing chemicals out of your house and maybe make some money, this is for you. If not, don't sign up. It's really that simple.

Thanks for listening!

Lanae
minneapolis, Minnesota
U.S.A.

Source: Ripoffreport.com
http://www.ripoffreport.com/reports/ripoff150004.htm
http://www.ripoffreport.com/results....=&searchtype=0

Melaleuca Distributors Sue their Upline
and the Company

March, 2000

Fourteen Melaleuca distributors have sued their upline and the company on charges that have become all too familiar to followers of MLM lawsuits. The crux of this case rests on claims that the company and its representatives knowingly, fraudulently and persistently misrepresented their distributor retention rate.

Distributor retention is vital to the success of any MLM endeavor, because you have to be able to sponsor new people faster than the old ones quit. In the landmark FTC decision of 1979, Amway testified to a 50% retention rate, which was excellent for the direct sales industry. This means that, in any given year, 50% of the distributor force quits. Anyone wanting to succeed at sponsoring would have to sponsor two for every one they want to keep.

Melaleuca, on the other hand, represented its retention rate to be a whopping 94.5 percent, according to the plaintiffs' petition:

"For Melaleuca to have a retention rate of 94.5 percent tells the prospective distributor that the products must be very good for so many people to continue to use them, and that the ability to build and maintain a business with such a retention rate is guaranteed. This was, indeed, the message and representation by Defendants."

The petition further explains:

"Plaintiffs were able to build large and successful groups. However, after a time, Plaintiffs each saw their numbers diminishing. Distributor after distributor was being dropped from the active lists. Rather than a positive, upward trend which would be expected as a consequence of the greatest retention rate in the history of multi-level marketing, Plaintiffs saw their numbers either decline or become stagnant, despite new distributors being added all of the time. When asked, Defendants would blame the numbers problem on their own lack of effort and initiative, saying that harder work would bring Plaintiffs back into the same realm as the rest of the company. . ."

This led to the plaintiffs experiencing

"a gradual diminishment of their monthly income. Each of these Plaintiffs could not continue to participate in the business which required so much attention and so little in return. As a consequence, these Plaintiffs have disrupted careers and dashed hopes, dreams and expectations."

James Holton, along with his wife Kim, had been neglecting other businesses in order to focus on the Melaleuca distributorship. They had sponsored a great many family and friends, relying on the company's information. Then the shoe dropped. According to Holton, his upline, the Hagans, admitted at a large sponsoring meeting that

"At this meeting, the Hagens confessed, for the first time, that the 94.5 percent retention rate was not at all what had been represented. It was not 94.5 percent over time, it was not 94.5 percent per year, the Hagens said. Instead, it was more along the lines of 94.5 percent per month."

So (according to the complaint), instead of an average attrition rate of only 5.5% per year, as they had been led to believe, the Holtons discovered that the annual dropout rate was really 66% per year -- an enormous difference. Kim Holton, who had sponsored people she cared about, was thrown into a serious depression and eventually committed suicide, leaving her husband and son.

The petition outlines other distributor plaintiffs complaints of fraud and deceptiveness on Melaleuca's part. Distributors' businesses were terminated arbitrarily, and without just cause. Compensation plans were changed. Promises were never delivered. The plaintiffs, who all had invested significant time and effort and had achieved some measure of success, were left with nothing to show for their effort, while the company had profited considerably.

Sadly, this case has been tried, and a jury found in favor of the defendants.

The case was heard in District Court, in Harris County, TX. Texas has recently seen some significant changes in the tort, or personal injury, laws. Certainly there have been abuses in recent years. But if this courtroom climate is any indication, then it would seem that no consumer will be able to successfully sue any business. That's a scary thought. And who is taking credit for this tort reform? None other than Presidential hopeful George W. Bush.

Anyway, enough of politics. Read the entire text of the pleadings here.

Source: MLM Survivors

Melaleuca's Response

May 22, 2001

Today, this website owner received the following letter from Melaleuca's Vice President and General Counsel, Kenneth J. Sheppard.

Re: Melaleuca, Inc.
www.MLMSurvivor.com

Dear Ms. Carter:

We have reviewed the information contained in your MLMSurvivor.com web site under the title "Melaleuca Distributors Sue their Upline and the Company." We note the disclaimer on your home page which states that the site exists "to provide factual information for prospective and current MLM distributors," and to give people "a chance to get all the facts before they spend their time and their money." You also state that, to the very best of your ability you present accurate information. We would like to take this opportunity to clarify certain false and misleading information contained in your report on the Holten v. Melaleuca lawsuit so that you can revise your report to truly provide factual information.

The Holten v. Melaleuca lawsuit was brought in a Texas state court in Houston. The principle plaintiff was Mr. Jim Holten, a resident of a suburb of Houston. The case was tried before a jury comprised of 12 people who live in the Houston area. The plaintiffs were represented by well qualified counsel and were given a fair and impartial trial. The jurors heard evidence from both sides, were given the opportunity to deliberate on the evidence and found no wrongdoing on Melaleuca's or any of the other defendants' part.

Please bear in mind that statements taken from the Complaint are mere allegations made by plaintiffs and their attorney. Given the outcome of this case, your restating the plaintiffs' allegations as if they are fact is false, misleading and libelous. For example, you state that "Melaleuca, on the other hand, represented its retention rate to be a whopping 94.5 percent!" Melaleuca did not and does not make that representation. The jury agreed. Such allegations were rejected by the jury and should no longer be asserted as either allegation or fact. What Melaleuca does accurately report is that, on average, 95% of the customers who ordered from us last month will order again this month. Additionally, Melaleuca's 95% monthly reorder rate does not equate to a 66% annual dropout rate as you claim. Your statement concerning alleged confessions by the Hagens at a large meeting are also based on mere allegations that, again, were not proven at trial. In fact, the claims against the Hagens were dismissed from the lawsuit before the case ever went to the jury.

Your mentioning Kim Holten's suicide is unfortunate and insensitive. Kim Holten's death had nothing to do with Melaleuca. Mr. Holten's misguided claims regarding is [sic] wife's suicde were dismissed before the trial even started.

Finally, Melaleuca did not terminate any distributors' businesses arbitrarily and without just cause. Each of the plaintiffs whose Melaleuca businesses were terminated had seriously violated Melaleuca's policies. The plaintiffs received several hundred thousand dollars in compensation from Melaleuca while they were actively promoting their Melaleuca businesses. Therefore, they did have plenty to show for their efforts. Ironically, two of the plaintiffs actually re-enrolled with Melaleuca after pursuing a competing business opportunity.

Your conversations with two persons present at the trial did not reveal anything to you about the judge's behavior, except the opinions of two people who were not pleased with the outcome of the case. The judge acted wisely and honorably in upholding her responsibilities as an adjudicator of the law applicable to this case. Had she not done so, the plaintiffs would have had ample grounds to appeal the decision in this case. The plaintiffs did not do so.

We respectfully request that you honor your stated commitment to present accurate information by removing the false, misleading, deceptive and libelous statements about Melaleuca and revising your report about the lawsuit in the light of the above information.

If you have any further questions about this case please feel free to call me at 208-522-0700.

Sincerely,
Kenneth J. Sheppard
Vice President and General Counsel

Quote:

Mr. Sheppard's letter mixes fact (some of it irrelevant) with opinion as if both are equally weighty. He takes statements which are clearly summaries of the plaintiffs' petition, and accuses me of publicizing "false and misleading information." In fact, the article clearly states the disposition of the case, as well as summarizing the plaintiffs' complaint and giving my own opinion of certain elements of the case. However, Mr. Sheppard would like me to publicize his (in other words, Melaleuca's) version as if it were fact. As someone who routinely receives large numbers of complaints about a variety of MLMs, I am just as entitled to have -- and to express - my point of view as Mr. Sheppard is to express the point of view of his employer. More About Melaleuca Source: http://www.mlmsurvivor.com/mel_intimidate.htm

Quote:

This business is NOT A SCAM There have been complaints filed against Melaleuca

BBB Reliability Report
The Better Business Bureau®
Serving Eastern Idaho and Western Wyoming
320 Memorial Drive, Suite 2
Idaho Falls, ID 83402-3615
(208) 523-9754
www.idahofalls.bbb.org

Melaleuca Inc
3910 S Yellowstone
Idaho Falls, ID 83402
Telephone: (208) 522-0700
Fax: (208) 528-2063
www.melaleuca.com

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report

BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. .

Local Start Date: September 1985
Principal: Mr. Frank VanderSloot, President/CEO
Customer Contact: Ms Julie Miller, Legal Dept - (208) 522-0700
Entity: Corporation
Incorporated: August 1985, ID
Employees: 2324
File Open Date: October 1987
TOB Classification: Manufacturers & Producers, Cosmetics-Wholesale & Manufacturers, Health & Diet Food Products-Wholesale/Manufac, Marketing Consultants, Product Development & Marketing
BBB Membership: This company is a member.

Additional DBA Names
Iglide.net
Melaleuca The Wellness Company

BBB Membership Status

This company has been a member of this Better Business Bureau since October 1987. This means it supports the Bureau's services to the public and meets our membership standards.

Program Participation
This company has agreed to use special procedures including arbitration


BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, if necessary, to resolve disputes through their participation in the following programs: Membership Identification


BBB Definition:

Membership Identification - A BBB program that allows members to identify themselves as BBB members in off-line media when the member signs a formal commitment to resolve disputes, if necessary, through arbitration.

, BBBOnLine


BBB Definition:

BBBOnLine - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements.

.

Quote:

Nature Of Business The company lists itself as a Direct Marketing Company. The company contracts with independent marketing executives to sell its various lines of nutritional, pharmaceutical, personal care, household cleaning, and pet care products. They also offer travel, phone and credit card services. Independent Marketing Executives are required to order a minimum monthly product supply, but are not required to maintain an inventory of products. The company states that it offers a "Satisfaction or Money Back Guarantee".

Customer Experience

Based on BBB files, this company has a satisfactory record


BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

with the Bureau. A satisfactory record

BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company's products, services and type of business.

This location is the headquarters location for this company.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 355 complaints about this company in the last 36 months, our standard reporting period. Of the total of 355 complaints closed in 36 months, 105 were closed in the last year.
Advertising Issues

BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.


1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Contract Issues

BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

5 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.


1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.


Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.


9 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted.
66 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed


BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.


6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Sales Practice Issues

BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.


5 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
23 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed


BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.


4 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues


BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.


Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.


2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.


1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Customer Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.


BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

14 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed


BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.


1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Product Issues

BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.


2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues


BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.
30 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
154 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
5 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed

BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.


8 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Issue Not Defined
Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Additional File Information
General information comments: Prospective participants in any marketing plan should realize that successful achievement and advancement depends on the sale of products to customers. The bureau suggests that participants weigh all facts involved in establishing an independent business and check all state and local requirements.

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